TERMS OF SERVICE

Last Updated: August 16, 2026

Welcome to StepLyte. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order.

1. Overview

This website is operated by StepLyte. Throughout the site, the terms “we,” “us,” and “our” refer to StepLyte.

StepLyte offers this website, including all information, tools, products, and services available through the site, conditioned upon your acceptance of these Terms and any additional policies referenced herein.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.

You must not transmit viruses, malware, malicious code, or any other technology intended to damage, interfere with, or disrupt our website or services.

A violation of these Terms may result in termination or restriction of your access to our services.

3. Products and Product Information

We make reasonable efforts to display our products, colors, images, descriptions, specifications, sizes, and other information as accurately as possible.

However, the appearance of colors and other visual details may vary depending on your device, screen settings, lighting, and other factors.

Product packaging, materials, features, specifications, and designs may occasionally be updated or changed.

We reserve the right to modify or discontinue any product at any time, subject to applicable law.

4. Footwear, Sizing and Fit

Customers are responsible for reviewing the applicable product information and size guide before purchasing.

Fit and comfort may vary depending on factors such as footwear type, foot shape, shoe construction, sizing, and individual preferences.

Where a StepLyte product is designed to be trimmed or adjusted, customers should follow the instructions provided with the product or on our website.

5. Health and Wellness Information

StepLyte products are designed to provide footwear comfort and support according to the specifications stated for each product.

Information available on our website is provided for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.

Individual experiences may vary.

If you have a medical condition, injury, persistent pain, or concerns regarding your feet or mobility, you should consult an appropriately qualified healthcare professional.

Do not disregard professional medical advice because of information found on our website.

6. Prices and Payments

Product prices are displayed on our website and may vary based on your location, currency, applicable taxes, promotions, or market settings.

We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been accepted, except where required by law or in cases of an obvious pricing error.

You agree to provide current, complete, and accurate billing and payment information for all purchases.

Available payment methods will be displayed during checkout.

7. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right, where legally permitted, to refuse, cancel, or limit an order for reasons including:

• Product unavailability

• Incorrect product or pricing information

• Suspected fraud or unauthorized activity

• Payment authorization issues

• Shipping restrictions

• Errors affecting the order

• Violation of these Terms

If we cancel an order after payment has been successfully processed, we will issue an appropriate refund in accordance with applicable law.

8. Shipping and Delivery

We may serve customers in multiple international markets.

Available shipping destinations, shipping methods, estimated delivery times, and any applicable shipping charges will be displayed or communicated through our website or checkout where applicable.

Delivery estimates are estimates and may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, holidays, and other logistical disruptions.

Please refer to our Shipping Policy for additional information.

Customers are responsible for providing complete and accurate shipping information.

9. International Orders, Duties and Taxes

For international orders, customs duties, import taxes, VAT/GST, or other charges may apply depending on the destination and applicable laws.

Where these charges are not collected during checkout, the customer may be responsible for paying them directly to the appropriate authority or carrier.

Any applicable charges and responsibilities will be handled in accordance with the laws and requirements of the destination market.

10. Returns and Refunds

Returns, exchanges, refunds, and order-related remedies are governed by our Return & Refund Policy and applicable consumer protection laws.

Please review the Return & Refund Policy before purchasing.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.

11. Promotions, Discounts and Bundles

From time to time, StepLyte may offer promotional pricing, discount codes, multi-pair offers, bundles, or other special offers.

Promotions may:

• Be available for a limited period

• Apply only to selected products

• Have eligibility requirements

• Be limited to certain markets

• Be unavailable in combination with other promotions

Specific promotion terms displayed at the time of the offer will apply.

We reserve the right to modify or discontinue promotions where legally permitted.

12. Accuracy of Information

We make reasonable efforts to ensure information on our website is accurate.

However, occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

Where permitted by applicable law, we reserve the right to correct errors and update information.

If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable consumer protection requirements.

13. Intellectual Property

Unless otherwise stated, content created for StepLyte, including our branding, logos, website design elements, original text, graphics, photographs, videos, icons, and other materials, is owned by or licensed to StepLyte and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our protected content without appropriate authorization.

14. Third-Party Services

Our website may use or integrate services provided by third parties, including payment processors, shipping providers, analytics services, review platforms, and Shopify applications.

Your use of certain third-party services may also be subject to the terms and privacy practices of those providers.

We are not responsible for third-party services to the extent permitted by applicable law.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, availability, policies, or practices of third-party websites.

Visiting third-party websites is at your own discretion and subject to their applicable terms and policies.

16. Prohibited Uses

You may not use our website or services:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To submit false or misleading information

• To distribute malware or malicious code

• To interfere with the security or operation of the website

• To collect personal information unlawfully

• To engage in fraudulent activity

• To attempt unauthorized access to our systems

We may restrict access to our services where we reasonably believe these Terms have been violated.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

Product-specific warranties, if any, will be stated separately.

18. Limitation of Liability

To the maximum extent permitted by applicable law, StepLyte and its affiliates, officers, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold StepLyte harmless from claims, losses, liabilities, or expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

20. Privacy

Your submission and processing of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and disclose personal information.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, legal requirements, or operating practices.

The latest version will be posted on this page with an updated revision date.

Your continued use of the website after an update constitutes acceptance to the extent permitted by applicable law.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on our website, constitute the agreement governing your use of our website and services.

24. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to the business entity operating StepLyte, subject to any mandatory consumer protection laws that apply based on the customer's location.

Nothing in these Terms is intended to deprive customers of mandatory consumer protections available under applicable law.

25. Contact Information

If you have questions regarding these Terms of Service, please contact us through the contact information provided on our website.

StepLyte
Customer Support